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FAQ

Frequently Asked Questions

Q: Can I mix and match sizes and colors?

Yes! You can mix and match any available sizes and colors. We do not have order minimums.

Q: Do you offer discount codes?

We do not currently offer standard discount codes, however you can register for a free account on our site and will instantly receive discounted member pricing on your orders. Also – by signing up you are eligible for special sales & discount codes.

Do you offer Bulk Pricing?

We offer bulk pricing on orders of 500 pieces or more. If you would like to request a Bulk Quote you can do so by going to the product page that you’re interested in purchasing and select “Request Bulk Pricing.” This link is located on the right hand side of the page, beneath the “Start Your Order” button. Fill out this Bulk Quote Request and our Sales Team will provide you with a quote.

What should I do if I lose my password?

Once you have selected “Log In” in the upper right hand corner of our site there is a link where you can click “Forgot Password.” Once you select this option you can enter in your email address and password reset instructions will be emailed to you.

What should I do if I forgot my username?

Your username is your email address. If you do not remember which email address you used when you set up your account, please give us our Customer Service Team a call at 888-525-7522  and we can look up this information for you by first & last name.

What shipping company do you ship through?

Most orders are shipped via UPS, with the exception of orders that are sent via USPS. If you have specific questions regarding the shipment of your order please contact us at 888-525-7522

How can I check inventory on an item?

The inventory on our site is up-to-date and accurate using real-time inventory. To see inventory for specific items,colors and sizes, select the color of your item(s) on the product page and you will be able to view what inventory is available for that particular item(s).

How do I find sizing information for products?

Select the “Sizing Chart” tab on the product page to see available size information. This chart is located on the bottom right hand side of the page along with the “Product Information”

One of my items was damaged/defective/incorrect. What do I do?

First, we’re sorry that there was an issue with your order! You can contact us by phone at 888-525-7522 or by email at info@tshirtwhiz.com and we’ll get this resolved for you ASAP.

I ordered the incorrect item(s). What do I do?

You can request a Return Authorization for your item(s) by clicking on the “Return Policy” link in the Customer Service Section at the bottom right hand corner of our site. Once on this page you can fill out the “Service Request Form” located at the bottom of the page. Make sure and include your order number, item(s) that you’re requesting to return, along with colors and sizes. Once this information is received we will contact you back by email with your return details.

 

How do I save my cart to come back for it later?

You can save the items in your card by selecting “Save Cart” underneath the “Checkout” button while in your cart. When you would like to retrieve your cart you can do so by clicking on “My Account” at the top right hand side of your page. Once in your account, you can access your saved carts at the bottom of the page. Here you will have the option to name your cart (Example: Baseball Team Order) and can also retrieve your card by selecting the “Retrieve Cart” link. Keep in mind, once you retrieve your cart it will no longer be listed in your “Saved Carts” on your account. If you need to save this cart again, you can do so by following the above steps for saving your cart.

Q: Do you have any American made products?

Yes we do. Click here to browse our USA made t shirts.

Q: Where are you located?

Our office is based in San Francisco Bay Area. We have 11 Warehouses spread across the US that we ship out of.

Q: How long does shipping take?

99% of orders ship the same day if placed by 12pm PST. On average our customers receive their shipment in two business days or less. Please allow up to 5 business days in the rare case that your order will ship from our furthest location. You can also choose next day, 2nd day, and 3rd day air options at checkout.

Q: Do I need a business tax ID number to order from you?

No tax ID is required.

Q: Do you carry tall sizes?

Yes we do. We carry the Gildan Tall Tee, item number: G2000T.

Q: What are youth sizes?

XS:2-4, Small:6-8, Medium: 10-12, Large: 14-16, XL: 18-20

Q: How do I track my order?

Your tracking number is automatically emailed to you as soon as your order has shipped if you’ve logged in under your account at checkout.