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Shipping and Delivery

Policy Shipping:

  • Track your order status by sending us an email Customer Service.
    We usually send out an email with tracking info 24 hours after you order is shipped.
  • Orders placed from Monday to Friday before 2:00 pm local warehouse time are usually shipped the same day. All orders placed after 2pm will ship the following business day. All orders placed on Saturday or Sunday will be processed and shipped on Monday.
  • Regular UPS ground orders take between 3 to 6 business days till delivery to your door.
    (most orders are delivered within 2 to 3 business days) but sometimes it can take up to 6 business days till delivery of your order.
  • Your order may arrive in separate shipments. The shipping and handling charge on your invoice is final. You will never pay any extra charges for separate shipments from multiple warehouses.
  • We have 8 warehouses across the U.S and we will ship from the closest warehouse available for your location.
  • Our warehouses are located strategically across the U.S.
    California, Texas, Illinois, Washington State, Florida, Georgia, Pennsylvania, Michigan.
  • *Does choosing Second Day mean my order will arrive in 48 hours? Not always. Remember to add 1 business day if you place your order after 2p.m.. If you place an order and select Second Day Air shipping, the items will ship within 24 hours and arrive on the second following business day—three business days total. Please also keep in mind that there is no weekend delivery for Second Day or any other UPS delivery.
  • Please call for prices and availability of Next day shipping options. (next day air is expensive and not always available)
  • For Alaska and Hawaii sorry we  ship USPS,  post office. Your shipping fees will be quite more expensive than our customers on the mainland. Our only option to Hawaii and Alaska is 2nd day but can take up to 5 business days depending on your location.
  • We ship only to locations within the U.S. and cannot currently ship to APO/FPO addresses to Puerto Rico, Guam, or the Virgin islands. We sorry but we do not ship outside the U.S.
  • Tshirtwhiz.com cannot be responsible for delayed orders after shipments leave our warehouse.

No Customer Pickup

  • We don’t have a customer counter at any of our locations. Our warehouses are not open to the public. No customer pickup or showroom.

Do we ship COD?

  • NO COD
  • Returns: Return of unwanted merchandise will be charged a 10% restocking fee and any applicable shipping charges.
  • Exchanges: There is no restocking fee on Exchanges but you are responsible for all shipping charges.
  • A return authorization number will be issued from our customer service department.
  • No returns will be accepted without a return authorization number clearly marked on each box. 
  • Absolutely no returns on printed, washed or decorated merchandise. Garments should be inspected prior to decorating.
  • Please report packing error and manufacturer defects to info@tshirtwhiz.com within 72 hours of receipt of order.
  • No credit will be given until merchandise is received into our warehouse.
  • Cancellations of orders already pulled are subject to a 10% restocking fee.
  • Merchandise over 30 days old or discontinued merchandise may not be returned.

For returns or exchanges please e-mail info@thirtwhiz.com or call 1-888-525-7522


E-mail Us / Track your order

If you are wondering when your order will arrive, or would like to do any of the following please through this info@tshirtwhiz.com

  • Track your order status
  • Change or cancel an open order
  • Add an item to your order
  • Combine open orders to save on shipping

If you have a question about anything else, please email info@tshirtwhiz.com


Pricing

  • No Minimum orders. BUT if you are looking to purchase one or two pieces, we are not the right company for you. We are a wholesale company and we cater our pricing and services to the customers who want to make bulk purchases.
  • Pricing for each item is listed on the items page.
  • You can mix colors and sizing any way you want.
  • Whites are always cheaper than the colors.
  • Sizes XXL and XXXL are usually more expensive than the regular sizes.
  • We are a Wholesale Distributor, you are already receiving our lowest discounts offered on the products.
  • If you need to place an order over $5000 please request a quote info@tshirtwhiz.com
  • Prices are subject to change without notice.

Quality

  • All our shirts are first quality, we do not carry any seconds or Irregulars.

Minimums

  • There are No Minimums.  We are a wholesale company and we cater our pricing and services to the customers who want to make bulk purchases.
  • Samples may be purchased at the piece price and are not returnable.
  • This site is open to the public. You do not have to be a merchant to place an order. The internet has opened new doors, it is now possible for the public to buy at wholesale prices.

Telephone orders

  • You can place your order www.tshirtwhiz.com only.
  • Please don’t hesitate to call us. 888-525-7522

Payment Sales Tax

  • If we ship in the state of California, a completed and signed valid resale permit must be on file to avoid being charged sales tax. You can email your CA resale licence to info@tshirtwhiz.com
  • If we don’t ship to California there is no sales tax but please refer to your own states policy in case you have to pay taxes to the state.

Missing Goods

Often orders will ship from multiple warehouses especially when more than one brand is ordered. In this case you will receive your goods on different days in different packages. Do not be alarmed if you receive a package that does not contain your entire order. It is likely you will receive the balance of your order within the next few days.

If you do not receive the entirety of your order within the seven business day time frame allowed for shipping, you may open a missing goods claim on the appropriate order from your orders@tshirtwhiz.com page. If you receive incorrect goods or you only receive a portion of your order it is likely there was a picking error. It is your responsibility to contact us within seven days of your order date to inform us of your missing goods. If we do not hear from you regarding missing goods within seven days from the date your order shipped, we will be unable to open or investigate a missing goods claim.

If you elect to ship your goods to a third party, such as a printer, rather than receive them yourself, and a dispute arises regarding missing or incorrectly shipped goods within the allotted seven days, we will do our best to investigate. The resolution will be determined based on our shipping records.

Please be sure to include ALL MISSING GOODS on your missing goods claim. We are only able to investigate one missing goods claim per order.

International Shipping

Tshirtwhiz.com will ship internationally for any order over $250. You have the option to cancel your order within 24 hours and you will receive a full refund. If you do not cancel your order within 24 hours we will charge your card and ship your order. Depending on your location, we may send your order USPS. In this case tracking will NOT be automatically available. We can provide you with a certificate of mailing to prove your package was sent at no additional charge. If you would like to add tracking or signature confirmation there will be additional fees. If you elect not to add tracking or signature confirmation by placing your order you agree not to hold Tshirtwhiz liable for delivery, further more you agree that a certificate of mailing is sufficient proof of shipment, and that once mailed the order is your responsibility to locate and collect. Contact us info@tshirtwhiz.com for details prior to ordering if you have questions. Domestic shipping includes all of the continental United States. International shipping includes all outlying states and territories including Alaska, Hawaii, and Puerto Rico.

You have the option to ship using your own shipper number if you prefer. In this case handling charges may be applied. Please enter you shipper number along with the carrier you prefer under order comments.

Please allow 10 to 14 business days from the time they are shipped, for international delivery. If you have questions please Contact us info@tshirtwhiz.com

Printing Embellishment only Order Cancellation

Certain garments are labeled embellishment only. Embellishment only garments are garments in which the particular manufacturer mandates the finished product is printed or embroidered. For this reason we have to cancel ALL orders for Embellishment only products that appear to be retail or unembellished resale orders. In the case of an order cancellation your card will not be charged. If you paid via pay pal you will be refunded. If we are mistaken and you are planning to embellish or print on the items for personal use or for resale, please call us directly at 888-525-7522 for an embellishment quote.

When checking out you will have the option to add screen printing by uploading art to your order.

If you select the print quote box we will send you a print quote for approval. If you do not approve your quote within twenty four hours we will not charge you for printing, and we will ship your blank goods.

If you select the print order box, We will add the printing costs to your order and send you an updated invoice.

Proofing policies

As a standard procedure, we will send you a proof for approval 24-48 hours from the time payment is made, and prior to print. The proof we send you will reflect the actual artwork that will be printed. Artwork is proofed to scale on virtual garments which are proportionate to your actual garments ordered. We will come as close as we can to matching the printed garments to the approved virtual mock up. Due to print tolerances, and garment variance, both in size, color, and construction, artwork size and location may vary on your finished product.

You will need to closely inspect the proof we provide, as it is representative of the artwork being printed. If you want to make changes to artwork sizing, please note the dimensions shown on the proof, and request dimensional changes. If you want to specify artwork color please do so in solid coated pantone colors. If you do not specify pantones we will do our best to match the colors in your design to a pantone color. Keep in mind most monitors are not color corrected and therefore will not accurately or uniformly display colors.If you need your print to reflect a specific shade of color please reference a pantone book prior to specifying a pantone color.

We allow you to print the same logo on multiple garments or color versions of the same garment within the same print run! If you elect to take advantage of this unique opportunity, you also must be aware that any one pantone may print in a slightly different shade depending on the color of the garment that pantone is printed on.

We will not print until we receive your written proof approval. Your written proof approval is your agreement to print the artwork shown within tolerance as sized and shown on the proofed garment.

Can I place a phone or mail order?

Due to the nature of our fast moving stock and order system, we don’t accept phone or mail orders. All orders must be placed online. Rest assured, our online checkout process is secure and your credit card number will not be stored. We hope you’ll find it quick and easy!